Refund Policy
Last updated: February 1, 2026
At NeoNotion Templates, we want you to be completely satisfied with your purchase. This Refund Policy outlines our procedures for refunds and returns.
1. 7-Day Money-Back Guarantee
We offer a 7-day money-back guarantee on all template purchases. If you are not satisfied with your purchase for any reason, you may request a full refund within 7 days of the original purchase date.
2. Eligibility for Refunds
To be eligible for a refund:
- The request must be made within 7 days of purchase
- You must provide your order confirmation or receipt
- You must provide a valid reason for the refund request
Refunds may be denied if:
- The request is made after 7 days
- There is evidence of abuse of the refund policy
- The template has been substantially used or modified
3. Subscription Refunds
For subscription plans, you may cancel at any time. Upon cancellation:
- You will retain access until the end of your current billing period
- Refunds for partial months are not provided
- Refunds for annual subscriptions may be prorated at our discretion
If you are unsatisfied with your first month of a new subscription, you may request a full refund within 7 days of signing up.
4. How to Request a Refund
To request a refund:
- Contact us
- Include your order number or account email
- Provide a brief explanation of your reason for requesting a refund
We will review your request and respond within 2-3 business days.
5. Refund Processing
Once your refund is approved:
- Refunds will be processed to the original payment method
- Credit card refunds may take 5-10 business days to appear on your statement
- You will receive an email confirmation when the refund is processed
6. Non-Refundable Items
The following are not eligible for refunds:
- Free templates (no payment was made)
- Purchases made more than 7 days ago
- Multiple refunds from the same account within a 12-month period
7. Exceptions
We reserve the right to make exceptions to this policy on a case-by-case basis. If you have extenuating circumstances, please contact us and we will do our best to assist you.
8. Chargebacks
If you dispute a charge with your bank or credit card company before contacting us, your account may be suspended. We encourage you to contact us first to resolve any issues.
9. Contact Us
If you have any questions about this Refund Policy, please contact us.
This document is provided for informational purposes only and does not constitute legal advice.